This article explains the different media types that are allowed in Engage.

Please note that “No*” means that the social media platforms do not support those media types in the native platforms.

Possibilities and limitations on incoming messages:

Incoming Message
Platform name/Media Type	Facebook		Instagram		X(Twitter)
	Comment	Message	Comment	Message	Comment	Message
Image	Yes	Yes	No*	Yes	Yes	Yes
GIF	Yes	Yes	No*	Yes	Yes	Yes
Video	No	Yes	No*	Yes	Yes	Yes
Stickers	No*	Yes	No*	No*	No*	No*
CSV/PDF/XLSX/Files	No*	Yes	No*	No*	No*	No*

Possibilities and limitations on outgoing messages:

Outgoing Messages from Agents
Platform name/Media Type	Facebook		Instagram		X(Twitter)
	Comment	Message	Comment	Message	Comment	Message
Image(JPEG/JPG)	Yes	Yes	No*	Yes	Yes	Yes
GIF	No*	No*	No*	No*	No*	No*
Video	No*	No*	No*	No*	No*	No*
Stickers	No*	No*	No*	No*	No*	No*
CSV/PDF/XLSX/Files	No*	No	No*	No*	No*	No*

Supported types