The Top Topics and Clustering feature allows you to identify the key conversation topics across huge datasets in an instant. 

Identify Top Topics with Auto-Categorization 

Powered by Radarr by Genesys’s intelligent clustering algorithm built using powerful AI, you can view conversations auto-grouped into relevant categories as part of our robust social listening. Eliminating the need for you to trawl manually through thousands of posts, you can reach data insights much faster and cut down your research time in half. With intelligently surfaced topics, you can quickly identify the top areas of online conversation that need your attention. Deep dive into each auto-surfaced topic cluster to discover the top keywords behind each cluster and right-click to view the actual conversations behind these topic groups. 

Identify Topic Sentiments in A Glance 

Detect top negative or positive sentiment topics quickly and deep dive to discover more topic groups or keywords behind these. Using this nifty and uber-powerful feature, you can quickly isolate problem, concern, or issue areas associated with your brands or products and address these points via optimized communication or communications and product strategy to your customers. Perfect for those PR or crisis management moments. 

How Does This Work? 

Radarr by Genesys utilizes huge and continuously growing datasets comprising of posts, conversations, and data points across all supported social media and data sources to train its machine learning algorithms and power our AI. 

All the data that streams into our platform is intelligently classified by our Natural Language Processing (NLP) Engine, into more than 180 clusters across multiple industries, based on the content in the post. This map of clusters can be visualized at multiple levels to get a quick overview of the different themes of conversations with their overall sentiment, impact, and traction. Each of these clusters can also be explored in detail, to see the individual conversations that fall under it. 

More Filters Equals More Power 

These topics are automatically generated based on your filter settings. This is based on Radarr by Genesys’s advanced clustering algorithm. The top 10 topics along with sentiments are displayed. You can dive deep into each parent topic to identify the top 10 keywords and phrases driving these topics. Right-click on any topic to view the actual conversations behind these topics. You can further sort these via built-in performance metrics on Radarr by Genesys such as Impact, traction, and post volume to get to the most impactful conversation clusters in an instant.